Cancellation and refund policy

Last updated 8 October 2026.

Requesting a change

• You can request a cancellation or a new time from your account until 24 hours (cancellation) or 24 hours (reschedule) before the session.
• Requests are reviewed personally. Your booking stays unchanged until you receive a reply.
• Cancelled sessions remain in your account history.

Refunds

If you cancel at least 24 hours before your session, you receive a full refund. Cancellations made later than that, and missed sessions, are not refunded, but you can ask to move the session instead and we will do our best to help. Approved refunds are returned to the original payment method through the payment provider, usually within 5–7 working days. You will receive an email when a refund is processed, and its status is shown in your account.

If we need to change a session

If Ssyl has to cancel or move your session, you will be told by email as early as possible and can choose a new time or a full refund.

Payment problems

If you are charged twice, or a payment arrives after your held time has been released, the payment is recorded and flagged for review. We will contact you to arrange a time or a refund. Your payment is never silently lost.